Question
When attempting to generate a report in GeoXD, the message "The RPC server is unavailable" is displayed, and the report is not generated.
Answer
You can try resolving the issue by uninstalling the unstable program and reinstalling it. If the issue persists, it is recommended to contact the technical support team for further assistance..
The encrypted DLL file is executed to perform calculations for the report you want to generate in GeoXD, and the results are written to Excel.
During the process involving the DLL file, errors may occur due to security issues or unstable installation status, resulting in the appearance of error pop-up windows.
To resolve this, you can try restoring the unstable installation status caused by security measures or individually recovering the affected file to resolve the issue.
1. Please refer to [Installation] How to reinstall GeoXD for instructions on uninstalling the existing GeoXD and reinstalling it
2. Please refer to [Execution] Exception handling method for detecting and inspecting MIDAS program in security program guide for further instructions.
If you have performed all the instructions provided above and are still experiencing the same issue, please follow the individual file recovery method outlined below.
However, please note that this method may have an impact on the program execution or the generated output. It is recommended to contact the technical support team for assistance.
To expedite the error resolution, please attach the error-causing files and provide the scenario details when contacting support.