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Members and License Created Edited

Service-specific Permission Guide

Overview

MIDAS provides technical support through MIDAS Support and educational resources through MIDAS Academy. explain the scope of usage based on the permissions of your Members account.

 

1. How to check membership level

Depending on the member level, the features that MIDAS Support can see or use vary.

You can refer to the '3. Member Information' section on the MIDAS Members site user guide for information on how to check your membership details.

For MODS (Maintenance) users, you can check your Platinum membership level.

After confirming the Platinum membership level through the mentioned process, you need to log in again on MIDAS Support to permission to view..

 

2. Technical Site

MIDAS Support provides various technical documents. The access permissions for these documents vary based on the membership level. You can check the details below.

 

Document-specific Viewing Permissions

 

Product data

Documents under the [Product Data] tab, including sub-boards, contain information related to using the product or announcements regarding the product. These documents are accessible to all users regardless of their permissions .

 


 

Technical data

Documents under the [Technical Data] tab, including sub-boards, are technical resources aimed at providing in-depth guidance on using the product or leveraging it technically. These documents are accessible only to MODS (Maintenance) users .

 


 

Technical Support

Documents under the [Technical Support] tab, including sub-boards, consist of FAQ materials essential for product usage. These documents are accessible to all users regardless of their permissions .

 

However, the Ask a Question section is a platform for MODS (Maintenance) users to directly inquire about errors or ask questions to technical support on a one-on-one basis. This feature is exclusively available to MODS users.

 

3. Educational Site

MIDAS Academy will provide product training materials categorized by field. Access permissions for educational materials vary depending on the membership level. You can check the details below.

 

Checking the list of educational materials

Checking the list of educational materials is possible without the need for login.

 

Site login and accessing educational materials

Logging into the site and accessing educational materials is only possible for MODS (Maintenance) users . When logging into the site and registering for educational materials, the membership level is checked to determine whether it is possible.

 

4. Unauthorized Page

On the technical service site and educational site, if you do not meet the membership level requirements, you may encounter the following guidance page.

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