Firewall NX API Server Connection Issue Guideline

Normal Connection Status

Problem

When the user click the Connect button, but Status does not change.

Cause

Installed firewall on the users' computer can block "http Request" from internal(company) to external or refuse websocket connection.

MIDAS API Connection schematic diagram

Solution

Ask to Network Security department and request to access

Previous Experiences

• Customer A Company

We proceeded to a SSL bypass to the URL provided by Midas.
We use a web proxy by which all user requests pass through. This web proxy performs SSL interception and certain hosts refuse this type of practice so it ends up getting blocked. We then excluded the URL from the SSL interception and it solved the issue"

• Customer B Company

I’m part of the 'Some Company' Cybersecurity Architecture team and I assisted engineers in resolving the issue. The issue was related to the SSL inspection on our firewalls. Like many large companies, we perform SSL inspection on most of our traffic. We needed to exclude the API server(moa-engineers.midasit.com). access from SSL inspection, which resolved the issue.