Question
An error occurred during product installation.
Answer
Uninstall the program and then reinstall it following the provided installation manual.
Various errors occur during the program installation process. These are greatly influenced by the user's PC environment, and Windows updates have a positive impact on resolving security and operational issues. In addition, module installation necessary for program operation may be hindered by security programs, so temporarily terminate the security program before proceeding.
1. Refer to [Execution] How to update Windows to ensure that you have the most up-to-date environment before starting.
2. The recommended environment for program installation is with security programs temporarily disabled. Please temporarily disable any security programs within the company or school.
3. Refer to the FAQ for installation instructions for each program and proceed with the installation.
[Architecture Field]
| DESIGN+ | [Installation] How to reinstall DESIGN+ |
|---|---|
| DRAWING | [Installation] How to reinstall DRAWING |
| GEN | [Installation] How to reinstall GEN |
| nGEN | [Installation] How to reinstall nGEN |
[Civil Engineering Field]
| CIVIL | [Installation] How to reinstall CIVIL |
|---|---|
| CIM / CAD INFRA-DESIGN | [Installation] How to reinstall CIM, CAD INFRA-DESIGN |
| FEA NX | [Installation] How to reinstall FEA NX |
[Geotechnical Field]
| GTS NX | [Installation] How to reinstall GTS NX |
|---|---|
| SOILWORKS | [Installation] How to reinstall SOILWORKS |
4. Refer to [Execution] How to handle MIDAS program detection in security programs and exclude MIDAS program from detection in the program.
If any issues occur afterwards, check the error message or phenomenon stated in the error window.
Contact the technical support customer center to report the issue for further assistance.